Help Desk — Shipping
** SHIPPING **
How your order moves from our hands to yours.
PROCESSING
Processing happens on our side — quality-checking and packing your order — before a carrier picks it up. Any timing we know is shown at checkout or in your order communication.
Please double-check your address before submitting. We ship to the address exactly as entered, and we can only correct it before the order is packed.
TRACKING
We email your tracking number when your order ships. Tracking can show "label created" for a day before the first physical scan.
INTERNATIONAL ORDERS
Where international shipping is offered at checkout, the rate covers transport only. Import duties, VAT/GST, and customs fees are set by your country and may be the recipient's responsibility. Customs clearance can add time.
DELAYED OR MISSING PACKAGES
First check the tracking history and look around entry doors, mailrooms, and with neighbors or building staff. Parcels marked delivered often turn up the next day.
Still missing? Email support@pnolc.com or use our Contact form with your order and tracking numbers, and we'll look into it with you.