Help Desk — FAQ
** FAQ **
The questions we get most, answered briefly. If something's still unclear, message us.
How do I place an order?
Pick your tee, choose a size, add it to your bag, and check out. Confirm your size and shipping address before submitting.
What payment methods do you accept?
The available payment methods are shown at checkout. We never see or store your full card details.
How do PNOLC tees fit, and how do I pick a size?
PNOLC tees have a heavyweight, boxy, cropped, oversized fit. Check the size guide on the product page before ordering.
Can I change or cancel my order?
Contact us as soon as possible. We can update or cancel an order only before it is packed; after that, use our return process.
How long does shipping take?
Processing happens on our side before carrier transit. See the Shipping page for details.
How do I track my order?
We email your tracking number when the order ships. Tracking can take a day to start updating.
What is your return policy?
Request a return within 30 days of delivery on unworn, unwashed items in original condition. See the Returns page for the steps.
Do you offer exchanges?
Yes, subject to availability.
How should I care for my tee?
Wash cold, inside out, with like colors. Tumble dry low or hang dry. Do not iron directly on the artwork.
An item is sold out. Will it come back?
Many PNOLC pieces are limited runs, so a sold-out colorway may not return.
Do I need an account to order?
No. An account is optional and makes it easier to save your details and addresses.
My question isn't here.
Use the Contact form or email support@pnolc.com, and include your order number if it's about a specific order.